FAQs
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How much is the shipping cost? Does it include customs fees and taxes?
Shipping fees are included in the product price for the delivery areas we serve. However, customs duties, import taxes, and similar fees are not included. These costs vary by country, so please review your country’s customs regulations.
If customs duties or taxes are incurred, they will be the responsibility of the customer. We apologize for the inconvenience, but these charges are imposed by your local government, and we have no control over them.
Are there any areas within the delivery zones where delivery is not available?
Yes, while we ship Furoshiki Box internationally via International ePacket Light, there are some restrictions in certain areas within eligible countries.
Restricted Delivery Areas (as of March 2025):
- Pakistan: Only postal code 54000 is available for delivery.
- Philippines: Certain regions, including parts of Palawan Island and Occidental Mindoro, are not available for delivery.
- Bhutan, Brunei, Myanmar, Maldives, Laos, Solomon Islands: Some remote areas are restricted from delivery.
- France: While mainland France and some territories are eligible, overseas territories are not available for delivery.
For a detailed list of restricted areas, please refer to our Shipping Policy or contact us for assistance.