FAQs
Frequently Asked Questions about Oyatsu Club and Japan Snacks Box
Product and Service
- What is Oyatsu Club?
- What is included in the "Japan Snacks BOX"?
- What should I do if I'm worried that the expiration date has passed?
- Can I purchase past boxes?
- Are there vegan or halal box options available?
- Do you provide allergy information or offer custom boxes tailored to dietary restrictions?
- About the Privacy Policy
Billing and Payment
- How much is the shipping cost? Does it include customs fees and taxes?
- About the Subscription Box Order Cycle
- When is the purchase deadline?
- When will I be charged?
- How do I cancel my subscription?
- Can I purchase just one box without subscribing?
- How do I apply a coupon code? Can I use multiple coupon codes?
- When I sign up for a 3-month, 6-month, or 12-month plan, will it be paid upfront?
- A payment error occurred, and I can't subscribe!
- What payment methods are available?
Shipping
- How many days will it take for my order to arrive after placing it?
- Please let me know about the available shipping areas.
- Are there any areas within the delivery zones where delivery is not available?
- What should I do if my order does not arrive?
- The shipping box is missing items, or the products are damaged or broken. What should I do?
- Is shipping to Japan available?
- Can I skip this month's subscription delivery?