A payment error occurred, and I can't subscribe!

1. Check Your Credit Card

  • Is the expiration date valid?
  • Do you have sufficient balance available?

2. If the Issue Persists

  • Try changing the payment method to PayPal linked to a valid credit card.

3. Subscription Not Found

If your card has been charged but the subscription cannot be located:

  • Contact the support team and provide the following information:
  • Full Name
  • Shipping Address
  • Screenshot of the transaction
  • Support Contact: oyatsucb@gmail.com

4. ZIP Code Error

  • Ensure the ZIP code on your card matches the one you entered in the billing details.
  • If you’ve recently moved, it can take up to 3 months for your bank to update your address.
  • Contact your bank or card issuer for assistance if necessary.

If these steps don’t resolve the issue, reach out to the support team for further help!

Contact form